FAQs

Orders

What's your minimum order quantity?
Our minimum order is either 200 or 500 units depending on the product selected.
How long does production take?
Standard production is 3–4 weeks after proof approval.
Important notes about lead times and delivery estimates:

* Lead times/estimated based on our average production time, please note that these dates are not guaranteed.
* Estimates are calculated from artwork approval.
* If artwork takes longer than 24 hours to approve, the original estimate shown at checkout becomes invalid.
Do you offer rush production?
Rush production is available in special circumstances and we can only rush certain products. Please contact us for a rush quote.
What payment methods do you accept?
We accept all major credit cards. If you are using Shop Pay, you will have the ability to use the monthly installment option at checkout.
How do I apply for net terms?
If you are doing wholesale orders with us and want to be on net-payment terms, please contact your account executive and they will support with that process.
Can I make changes to my order after it's placed?
Changes can be made within 24 hours of placing your order, as long as production hasn't started. Once your approve artwork, we are unable to make changes.
Are set up fees included in the price?
Yes! All of our pricing is 100% transparent and you will not be charged any hidden costs.

Design

What file format should I send?
We accept high-resolution PDF, AI, or EPS files with vector artwork.
Do you provide a proof before printing?
Yes -- we'll send a digital proof for approval before your order goes into production.
What color do you print in?
We print all orders in CMYK. Colors seen on screen are more vibrant (RGB) than the actual print color (CMYK). This means that the colors used for a product that use CMYK colors may vary from the colors you see on the screen.

Please note, per our underage/overage policy we have a +/- 15% tolerance on color.

If you still feel the color outcome differs beyond these expectations, please contact us!

Partnerships and Referrals

Do you offer a referral program?
Yes — refer a friend or business and you will both get a $50 credit applied to your next order. *Please note the referral to your account executive so the credit can be applied.
Do you offer special pricing wholesale for venues, hotels, or repeat customers?
Yes — request a wholesale quote!

Support

How do I track my order?
You will receive a shipping confirmation email with tracking information once your order ships.
What's your return or refund policy?
Because every order is custom-made, we don't accept returns or offer refunds once production has started. See our Refund Policy for full details.
My matches arrived damaged or incorrect - what do I do?
Email support@afterglowmatches.com with your order and photos of the issue, and we will make it right!
How do I get in touch with your team?
Email us at orders@afterglowmatches.com or message us on Instagram @afterglowmatches.